• What materials are used in Auto Aura products?
  Our products are crafted from premium materials such as high-quality metals, durable fabrics, and fade-resistant finishes. We prioritize quality and luxury to ensure every item meets our high standards.

• Are Auto Aura products durable?
  Yes, all Auto Aura products are designed with durability in mind. Each item is tested to ensure it can withstand daily use, maintaining its quality and style over time. For specific durability details, please refer to the product description.

• How do I care for my Auto Aura product?
  To keep your product in top condition, we recommend cleaning it with a soft, dry cloth regularly. Avoid exposing it to extreme temperatures, chemicals, or moisture for prolonged periods. For more detailed care instructions, please refer to our care guide or contact customer service.

• What is the warranty period for Auto Aura products?
  Each Auto Aura product comes with a 30-day warranty covering manufacturing defects. The warranty does not cover damage caused by accidents, misuse, or unauthorized modifications. For warranty claims, please contact our customer service team.

• How can I track my order?
  Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment via the courier's website. For any issues or questions, feel free to contact our customer service team.

• Can I return or exchange an Auto Aura product?
  Yes, we offer a 30-day return or exchange policy. The product must be in its original condition and packaging. For detailed instructions on returns or exchanges, please refer to our returns policy or contact our customer service team.

• How do I assemble or adjust my Auto Aura product?
  Assembly or adjustments vary by product. For detailed instructions, please refer to the user manual included with your purchase. If additional assistance is needed, our customer service team is happy to help.

 

 

Shipping Policy

1. Processing Time

• Orders are processed within 1-15 business days. Please note that processing times may vary depending on product availability and order volume.
• You will receive a notification once your order has been processed and shipped.

2. Shipping Rates

• Shipping rates are calculated based on the weight, size, and destination of your order.
• You can view the shipping costs during checkout before finalizing your purchase.

3. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information.
• You can track your order status using the tracking number provided.

4. International Shipping

• We currently offer international shipping to select countries. Shipping costs and delivery times for international orders will vary.
• Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Shipping Address

• Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
• If you need to update your shipping address, please contact us as soon as possible before your order is processed.

6. Shipping Delays

• While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.
• If there are any significant delays, we will notify you as soon as possible.

7. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and provide a resolution, which may include a replacement or refund.

8. Returns and Exchanges

• Our return and exchange policy can be found [here/link to return policy]. Please review it for information on how to handle returns and exchanges.

9. Contact Us

• If you have any questions or concerns regarding our shipping policy, please contact our customer support team at autoaurax@gmail.com

 

Returns and Refunds Policy

Last Updated: 1/20/25

At Auto Aura we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• The return must be initiated within 3 days of the original purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required to process the return.

Note: Certain items are non-returnable. These include Radiant Lift Pro

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at MnVmarkets@gmail.com to request a return authorization.

2. Prepare Your Package: Safely package the item(s) you wish to return, including all original packaging, accessories, and documentation.

3. Ship Your Return: Mail the package to the following address:

   Auto Aura

Address: 6 Marwood N, Port Washington NY, 11050

Please Note: Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

3. Refunds

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund based on the condition of the returned item(s).

• Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within [insert number] days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
• Rejected Refunds: If your return is rejected, we will notify you via email and provide an explanation. You may choose to have the item returned to you at your cost.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team to arrange an exchange.

5. Sale Items

Only regular-priced items may be refunded. Sale items, or items purchased during special promotions, are non-refundable unless they are defective or damaged.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at autoaurax@gmail.com.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 30 days of receipt with a description and photos of the damage or defect. We will provide further instructions for returning the item and issuing a replacement or refund.

8. Contact Us

If you have any questions or concerns about our returns and refunds policy, please contact us at:

autoaurax@gmail.com

 

At Auto Aura, our journey began with a simple yet profound vision: to transform the art of watchmaking by combining timeless elegance with cutting-edge innovation. Founded with a passion for precision and craftsmanship, we started our journey from a small workshop, driven by a dedication to creating exceptional timepieces that stand the test of time.

Over the years, our commitment to quality and design has propelled us forward, earning us a reputation for excellence. Each watch is a testament to our relentless pursuit of perfection, blending classic aesthetics with modern technology. We meticulously select the finest materials and employ rigorous testing to ensure every piece meets our high standards of durability and performance.

Our evolution reflects a commitment to not just meet, but exceed the expectations of our discerning customers. As we continue to grow, we remain steadfast in our dedication to delivering watches that embody sophistication and innovation. At Auto Aura, we are proud of our heritage and excited about the future, as we strive to set new benchmarks in the world of luxury timepieces.

Join us as we continue this exciting journey, creating watches that are more than just accessories—they are statements of style and precision.