Refunds and Returns

 

Returns and Refunds Policy

Last Updated: 1/20/25

At Auto Aura we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return must be initiated within 3 days of the original purchase date.
  • Proof of purchase, such as a receipt or order confirmation, is required to process the return.

Note: Certain items are non-returnable. These include Radiant Lift Pro

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at MnVmarkets@gmail.com to request a return authorization.

  2. Prepare Your Package: Safely package the item(s) you wish to return, including all original packaging, accessories, and documentation.

  3. Ship Your Return: Mail the package to the following address:

    Auto Aura

Address: 6 Marwood N, Port Washington NY, 11050

Please Note: Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

3. Refunds

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund based on the condition of the returned item(s).

  • Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within [insert number] days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
  • Rejected Refunds: If your return is rejected, we will notify you via email and provide an explanation. You may choose to have the item returned to you at your cost.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team to arrange an exchange.

5. Sale Items

Only regular-priced items may be refunded. Sale items, or items purchased during special promotions, are non-refundable unless they are defective or damaged.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at autoaurax@gmail.com.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 30 days of receipt with a description and photos of the damage or defect. We will provide further instructions for returning the item and issuing a replacement or refund.

8. Contact Us

If you have any questions or concerns about our returns and refunds policy, please contact us at:

autoaurax@gmail.com