Shipping Policy

 

Shipping Policy

1. Processing Time

  • Orders are processed within 1-15 business days. Please note that processing times may vary depending on product availability and order volume.
  • You will receive a notification once your order has been processed and shipped.

2. Shipping Rates

  • Shipping rates are calculated based on the weight, size, and destination of your order.
  • You can view the shipping costs during checkout before finalizing your purchase.

3. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your order status using the tracking number provided.

4. International Shipping

  • We currently offer international shipping to select countries. Shipping costs and delivery times for international orders will vary.
  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Shipping Address

  • Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
  • If you need to update your shipping address, please contact us as soon as possible before your order is processed.

6. Shipping Delays

  • While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.
  • If there are any significant delays, we will notify you as soon as possible.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and provide a resolution, which may include a replacement or refund.

8. Returns and Exchanges

  • Our return and exchange policy can be found [here/link to return policy]. Please review it for information on how to handle returns and exchanges.

9. Contact Us

  • If you have any questions or concerns regarding our shipping policy, please contact our customer support team at autoaurax@gmail.com